Refund policy

Return and Refund Policy

At Avecly, customer satisfaction is our top priority. While we are confident in the quality of our products, we understand that individual experiences may vary. Please review our return policy below:

Eligibility for Returns

Due to the nature of skincare products, returns will only be accepted under the following conditions:

  • The product was damaged during shipping (evidence required).
  • The wrong product was sent to you.
  • You experienced a verified allergic reaction (documentation from a healthcare provider may be required).

For hygiene and safety reasons, we cannot accept returns of opened or used products unless the above conditions are met.

Requesting a Return

  1. Contact Us:

    • Reach out to our support team at aveclywomen@gmail.com within 14 days of receiving your order.
    • Provide your order number and details about the issue, including photos if applicable (e.g., damaged product, wrong product received).

  2. Review Process:

    • Our team will assess your request and respond within 5 business days.
    • If eligible, we will guide you through the return or refund process.

Return Options

To minimize hassle and maximize convenience:

  • For minor issues (e.g., dissatisfaction with the product), we may offer a store credit.
  • If a return is approved:
    • A prepaid return label will be provided for qualifying cases.
    • Simply drop off the package at the nearest shipping location—no hidden fees.

Non-Returnable Items

  • Products that are opened, used, or purchased more than 14 days ago.
  • Items not purchased directly from our website.

Refunds

Refunds (if applicable) will be processed back to the original payment method within 30 business days once the return is received and approved.

Additional Notes

We are committed to helping you find a solution that works for you. If you have concerns or questions, please don’t hesitate to reach out. 

Love, Avecly